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Billing and financial information

At Cass Regional, we do everything we can to control costs without sacrificing quality of care. We try to make sure each patient receives the maximum amount of benefits that he or she is entitled to under insurance policies or other payer systems.

You are expected to pay your copay before the service is rendered. Please plan ahead and have your copay with you when you arrive. Please bring your insurance cards with you at each visit and present them to the registration staff to verify your current insurance coverage. We will also require a copy of a photo ID to be placed in your record.

Cass Regional Medical Center accepts cash, checks, money orders, and all major credit and debit cards for payment. Please stop at the cashier's office for payment between the hours of 8 a.m. and 4:30 p.m.


Cass Regional participates in many different health insurance plans for the residents of the community. To learn more about our participation in insurance plans, the policy regarding copays, insurance terminology and how health insurance works, see our Related Links Section.

Financial assistance

For those unable to pay upon discharge or the balance due after insurance payment, a financing agreement may be arranged. Cass Regional offers financial assistance for those who qualify.

View our Patient Assistance Policy.

Cass Regional Medical Center will not become involved in disputes arising from personal injury claims or marital disputes. Financial responsibility for our services always rests with the patient or legal guardian. With proper authorization, the hospital will make its records available to the appropriate authorities for informational purposes.

We hope this answers your questions about Cass Regional Medical Center's billing. If you have any questions regarding pricing for hospital-based services or regarding your bill for your hospital stay or services you had done at the hospital (such as surgery, diagnostic exam or Specialists Clinic visit), please contact our Business Office at 816.380.5888, ext. 6750, for last names ending in A-L and ext. 6420 for last names ending in M-Z or by email at billingquestions@cassregional.org.

Physician services must be paid by calling the Business Office at 816.380.5888, ext. 6750, for last names ending in A-L and ext. 6420 for last names ending in M-Z. You will not be able to pay for these services online.

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