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Cass Regional’s COVID-19 Response

Cass Regional’s COVID-19 Response

Updated July 30, 2020

As the coronavirus pandemic continues to unfold, Cass Regional remains diligent in its efforts to protect patients, visitors and staff through the use of universal protective measures that focus on controlled access to the facility, infection prevention, social distancing, and patient cohorting and flow.

Access Control

Public access to Cass Regional Medical Center continues to be limited to the main entrance and the Emergency Department entrance. The main entrance hours are 6 a.m. to 5 p.m., Monday through Friday. Only the Emergency Department entrance will be open on weekends. All patients and visitors will be asked screening questions about symptoms, and if they have been in close proximity to any person who tested positive for COVID-19. All persons entering the facility, including staff and physicians, will have their temperatures checked.

Visitor Policy

  • Patients will be limited to only one visitor* at a time.

*Visitors are NOT allowed for patients who are under observation or test positive for coronavirus (COVID-19). We kindly ask that additional visitors wait outside of the facility.

  • No one under age 14 may visit at this time.
  • All patients and visitors will be screened upon entry and required to wear a mask.
  • Visitors who screen positive at entry will be asked to reschedule their visit until they are symptom-free.
  • Please utilize alternative methods of communication with patients as much as possible. If a visitor is identified to have one or more risk factors during screening at the hospital entry doors, he or she will not be allowed to enter the facility.

Infection Prevention

All patients and visitors will be required to wear masks while in common areas and outpatient treatment areas. Visitors can bring and use personal masks, such as a handmade cloth mask, or one will be provided. Staff will continue to use personal protective equipment as required. Other infection prevention measures, such as hand hygiene and frequent cleaning of high-touch surfaces and public areas, are ongoing.

Social Distancing

All patients and visitors will be encouraged to maintain a distance of six feet from others while in the facility. Furniture in common areas such as waiting rooms and the cafeteria has been rearranged to better accommodate social distancing recommendations.

Patient Cohorting and Flow

Dedicated treatment areas have been identified for patients who are symptomatic or who have tested positive for COVID-19. Staff are assigned to care for patients according to their symptoms so that there is limited staff crossover between COVID-19 and non-COVID-19 patients. In addition, all COVID-19 patients are scheduled for outpatient visits and procedures at specific times during the day. Patients are routed through the facility according to their screening results and/or symptoms.

Telehealth Visit Options

The organization continues to offer telehealth options for several of its primary care and specialty clinics. Patients who are interested in a virtual visit should call the clinic office first.