Publication

For 60 years, Cass Regional Medical Center has proudly been "Here for Your Health," serving the residents of Cass County and the surrounding areas. Our values of Family, Stewardship, Kindness, Respectfulness, Dedication and Excellence drive us to continually improve so that our patients have access to the best care possible. We are pleased to share our 2022 Community Benefit Report, which highlights some of the advancements we made last year associated with our five operational Pillars of Success: People, Quality, Customer Service, Growth and Financial Strength.

People

• We now employ more than 450 individuals, the majority of whom live in Cass County. These jobs result in approximately $38 million in annual salaries and benefits that are reinvested locally by the residents who live and shop in our area communities.
• We made our largest single-year investment in employee compensation in the organization's history, with nearly $1.6 million allocated to merit and market adjustments, and we increased our minimum wage to $16 per hour.
• Cass Regional Medical Center Foundation awarded $24,400 in scholarships to 17 students who are pursuing careers and/or continuing their education in health care.
• Our Patient Assistance Fund, which is made possible by donations to Cass Regional Medical Center Foundation, provided nearly $24,000 in assistance to approximately 180 patients.

Quality

• We continued to show strong performance in the Centers for Medicare & Medicaid Services' star quality rating system, which evaluates a hospital's overall performance on inpatient satisfaction, patient safety, outcomes of care, readmissions and efficiency measures. Cass Regional received four out of five stars for satisfaction and three out of five stars for quality.
• We tested over 10,000 individuals for COVID-19 in 2022.
• We received reaccreditation of our diabetes education and cardiac rehabilitation programs.
• We were reaccredited as a Level III Trauma Center.
• We completed our triennial survey from The Joint Commission.

Customer Service

• Our overall rating of care, patient satisfaction scores and percentile rankings measured against national benchmarks all achieved results over the 50th percentile as compared to the benchmarking group.
• We continued to have strong physician engagement scores, placing Cass Regional in the top 25% of facilities that participated in the survey on the question of "being a great place to practice medicine."

Growth

• We expanded gastroenterology and pain management coverage in 2022, adding a day and a day and a half, respectively, of additional coverage per week.
• We signed an agreement to begin nephrology coverage via telemedicine.
• We resumed inpatient dialysis services, which allows patients who are admitted for non-kidney-related reasons to stay at Cass Regional, rather than being transferred solely due to dialysis needs.
• We opened a new imaging center in Pleasant Hill, providing computed tomography (CT) and ultrasound services.
• We launched three construction projects in 2022, which are scheduled for completion in the first half of 2023. These include the expansion of the Mills Center (oncology, rheumatology and infusion services), the laboratory at the medical center, and Pleasant Hill Medical Clinic.
• We added primary care coverage with Christopher Maxwell, MD, at the Kingsville and Garden City medical clinics and with family nurse practitioner Bre Thompson at Pleasant Hill Medical Clinic.
• We executed an agreement with American Medical Response to improve the availability and timeliness of urgent and non-emergent ambulance transfers.

Financial Strength

• We continued to see positive financial performance for the year, even with the challenges of COVID-19.
• We made an additional principal payment on the debt that was incurred to build the medical center. This took another year off the time period needed to retire this debt. If payments continue, we will retire the debt in 2028, versus the current schedule of 2035.
• We ended the year with 450 days of cash on hand. This makes Cass Regional Medical Center one of the most financially-strong critical access hospitals in the state and nation.
• We invested nearly $3 million in facilities and new and replacement equipment.
• We donated nearly $19,000 in support of 27 community organizations.
• We provided $527,340 in charity care.

Categories: Community Benefit Report